Privacy Policy

1. Introduction

At Crystal Clear, we prioritize the privacy of our clients and website visitors. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights regarding your data. By using our services or visiting our website, you agree to the collection and use of information in accordance with this policy.
 

2. Information We Collect

We may collect the following types of personal information:

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Contact Information: Such as your name, phone number, email address, and physical address.
Service Information: Details related to the cleaning services you request, including service location and preferences.
Communication Records: Any emails, phone calls, or messages exchanged with our team.
Website Usage Data: Information collected through cookies and other tracking technologies, such as IP address, browser type, and browsing behavior.

3. How We Use Your Information

We use the personal information we collect to:

Provide, manage, and improve our cleaning services.
Communicate with you about your bookings, inquiries, and any changes to our services.
Process payments and send invoices.
Analyze website usage to enhance user experience.
Send you promotional offers or updates, if you have opted in to receive them.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties in the following situations:

Service Providers: With third-party companies or individuals that perform services on our behalf (e.g., payment processing, IT support).
Legal Requirements: If required to do so by law or in response to a valid request from law enforcement.

5. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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6. Your Rights

You have the right to:

Access and review the personal information we hold about you.
Request corrections or updates to your data.
Opt out of marketing communications at any time.
Request the deletion of your data, subject to certain conditions.
To exercise these rights, please contact us at info@crystal-clear.ca.
 

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze web traffic and personalize content. You can control cookie preferences through your browser settings.
 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Crystal Clear 
Email: info@crystal-clear.ca
Phone: 1-877-412-6071
Service Areas: Ontario & Quebec